Frequently Asked Questions
We offer a delivery service across London. Please contact us for a quote. All of our cakes are hand delivered by a courier and as a result we are unable to deliver nationwide or internationally.
All orders are available for collection Wednesday – Saturday 9am-5pm and Sunday 10am-2pm. Collection is from our bakery Unit 12 The Long Shop, Merton Abbey Mills SW19 2RD. We are closed for collections and deliveries on Mondays and Tuesdays.
As a small business dedicated to bespoke creations, we recommend ordering your cake as early as possible to secure a booking space. For celebration cakes we suggest ordering at least one month in advance, and for wedding cakes at least three months in advance, to ensure availability. If you require a last minute order, please let us know and we will do our best to see if it’s possible.
We recommend eating your cake at room temperature (around 20C-25C) for the best flavour and texture, so allow enough time out of the fridge before eating it. Furthermore, we strongly suggest collecting your cake on the day of your event so it is as fresh as possible. Otherwise store it in the fridge overnight if you are eating it the following day. If you plan on keeping your cake or any leftovers, it should keep for up to 5 days. Leftovers can also be frozen for up to 6 months. Please use your own discretion if it is a particularly hot day, and do not keep your cake in direct sunlight or intense heat to avoid damage.
All of our cakes are made to wedding/party serving size and our yield indicates an approximate amount of slices.
Our allergy information can be found on our allergy page here. We strongly advise customers with allergies to carefully read our allergy information before ordering. We cannot provide products for those with very serious or life-threatening allergies as all items may contain traces.
We try to be as accommodating and flexible as possible, especially in light of the COVID-19 pandemic. You can cancel your order up to 10 days prior your collection/delivery date and you will receive a full refund. Any cancellations with less than 10 days notice will have the option to postpone their order or be credited the cost for you to use with us in the future. Any cancellations with less than 72 hours notice before your collection/delivery date unfortunately cannot be refunded or postponed.
Drop us an email at firstname.lastname@example.org.
Find us at April’s Baker, Unit 12 The Long Shop, Merton Abbey Mills, London SW19 2RD.